Frequently Asked Questions
Everything you need to know about our commercial kitchen equipment, materials, OEM/ODM services, and international shipping.
Product Materials & Quality
Is your stainless steel food-grade quality?
Yes. We use 304-grade stainless steel (AISI 304), commonly known as 18/8, containing 18% chromium and 8% nickel. This is the industry-standard food-grade material for commercial kitchen equipment, offering excellent corrosion resistance and food safety.
What is the difference between 304 and 430 stainless steel?
Grade 304 (18/8) contains 18% chromium and 8% nickel, offering superior corrosion resistance. Grade 430 has 17% chromium with virtually no nickel. Grade 304 is the preferred material for commercial kitchens due to its durability and food safety compliance.
What surface finishes do you offer?
We offer brushed satin (most common), mirror polish, and bead-blasted finishes. Custom finishes are available for OEM/ODM projects. All surfaces are easy to clean and meet commercial kitchen hygiene standards.
Custom Manufacturing & OEM/ODM
Can you manufacture products to my specifications?
Yes. We offer full OEM and ODM services. Provide drawings, specifications, or samples, and our engineering team will create the fabrication plan. We adjust dimensions, material thickness, surface finish, and add custom features as required.
What is your minimum order quantity?
For standard products, there is no MOQ — single-unit orders accepted. For OEM/ODM custom projects, MOQ typically starts from 50–200 units per model, depending on design complexity and material requirements.
Can you produce products with my brand logo?
Yes. We provide OEM branding including laser-engraved logos, embossed nameplates, screen-printed branding on back panels, and custom packaging. Provide your artwork and preferred placement.
Order, Delivery & Export
How long is the lead time for standard products?
In-stock standard products: dispatch within 7–15 working days. Made-to-order: 20–35 working days depending on volume and complexity.
What is the delivery time for international orders?
Sea freight to major international ports: 25–40 days depending on destination. Air freight and express courier available for urgent orders at additional cost.
What shipping terms do you offer?
We offer FOB (Shenzhen/Guangzhou), CIF to major international ports, and DDP for certain destinations depending on order size.
Which countries do you export to?
We export worldwide, including North America, Europe, Asia Pacific, the Middle East, and Africa. We have experience with various international standards and can adapt products to meet local requirements.
What documentation do you provide for customs clearance?
Full export documentation: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Material Test Certificates, and applicable certification copies.
Factory & Quality
Where is your factory located?
Foshan, Guangdong, China — the heart of China's stainless steel fabrication industry, within 2 hours of Guangzhou and Shenzhen ports.
How do you ensure product quality?
Quality control throughout production: incoming material inspection (mill certificates), in-process dimensional checks, weld inspection, surface finish inspection, and final pre-shipment inspection.
Do your products come with a warranty?
Yes. Standard 12-month warranty against manufacturing defects. Extended terms available for large-volume or ongoing supply arrangements.
